Privacy Policy

Klcosy Privacy Policy

Last Updated: 20 June 2025

1. Our Commitment to Your Privacy

Klcosy ("we," "us," "our"), a company based in Dongguan Kangyue electronic technology Co., Ltd. Guangdong Province, China, is committed to protecting the privacy of our Australian customers. We are dedicated to managing your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, hold, use, and disclose your personal information when you use our website and related services (our "Services").

2. Personal Information We Collect

We collect personal information that is reasonably necessary for our business functions. The types of information we may collect include:

2.1. Identity and Contact Information: Your name, email address, telephone number, and delivery address.
2.2. Transactional Information: Details of products and services you have purchased from us, payment information, and order history.
2.3. Automatically Collected Information: Your IP address, browser type, operating system, and pages visited.
2.4. User-Generated Content: Any information you voluntarily provide, such as product reviews or customer service enquiries.

3. How We Use Your Personal Information

Your personal information will be used for the purpose for which it was collected, including:

3.1. To Provide Services: To process your orders, deliver products, and manage your account.
3.2. To Improve Our Services: To analyse user behaviour in order to enhance our website and product offerings.
3.3. For Communication: To respond to your enquiries and provide customer support. With your consent, we may send you marketing communications, which you can opt-out of at any time.
3.4. For Security: To prevent fraud and ensure the security of our Services.

4. Disclosure of Personal Information

As an international company, your personal information will be processed and stored on servers located outside of Australia. We will not disclose your personal information to third parties except:

4.1. Third-Party Service Providers: To trusted partners who assist us in operating our business, such as international payment gateway providers and logistics companies, provided they agree to uphold strict confidentiality and data protection standards.
4.2. Legal Obligation: Where required or authorised by law in relevant jurisdictions, including Australia.
4.3. With Your Consent: To other third parties where you have provided your express consent.

We take reasonable steps to ensure that any third-party recipient of your personal information handles it in a manner consistent with the Australian Privacy Principles.

5. Data Security and Retention

We take reasonable steps to protect your personal information from misuse, loss, and from unauthorised access or disclosure. We use a range of technical and organisational measures, including SSL encryption. We retain your information for as long as necessary to provide our services and comply with our legal obligations.

6. Your Rights Under Australian Law

You have the right to request access to the personal information we hold about you and to request its correction. Furthermore, your rights regarding faulty goods are protected under Australian Consumer Law. To exercise these rights, please contact our Customer Service team via the details below.

7. Enquiries and Complaints

If you have any questions about this Privacy Policy or believe we have not handled your information correctly, please contact us.