Frequently asked questions

Q: Is this a portable massager I can use on the go?

A:Absolutely. It’s designed to be the ultimateportable massagerfor Aussies on the move. It doesn't need a bulky built-in battery; simply power it with your phone charger, your car's USB port, or a standard power bank (5V/2A or higher). It's incredibly lightweight, making it perfectmassage equipmentfor travel, post-gym recovery, or even during a long drive.
Q: Can I control the intensity and heat for each body part separately?

A: Yes, you have complete control. This heated massager allows you to independently adjust the settings for a truly personal massage:

  • Air Pressure: 3 intensity levels for light to deep tissue massage.
  • Vibration: 3 vibration modes to relax muscles or break up tension.
  • Heat & Red Light: Adjustable temperature from 45-65°C.You can use high pressure on your hip for a deep tissue massage while applying gentle, therapeutic heat to your knee.
Q: How do I find the right settings when using it for the first time?

A: We recommend starting low and slow to find what feels best for you. Begin with the lowest settings (Air Pressure 1 / Low Vibration / 45°C Heat) for 5-10 minutes.

  • For Shoulder/Neck: If you have stiffness, start with vibration and low pressure. This is one of the best shoulder massager settings for easing into a session.
  • For Knee/Joints: Ideal for an arthritis massage. Prioritise the red light and heat to boost circulation, paired with gentle pressure. It’s an excellent massage machine for legs with sensitive joints.
  • For Hip/Buttocks/Lumbar: To relieve sciatica or psoas muscle tightness, use heat and moderate vibration. It doubles as a fantastic psoas massager or a supportive lumbar traction device for home use.

Adjust the intensity every few minutes until you find that perfect spot—a 'good' therapeutic ache, not sharp pain.
Q: Who is this multi-purpose massager best suited for?

A: This body massage machine is ideal for a wide range of people, including:

  • Office Workers with shoulder and neck stiffness who need a quality home shoulder massager.
  • Individuals with Hip or Lower Back Pain from sitting, making it an excellent lumbar massager or hip flexor release tool.
  • Older Aussies with knee discomfort or arthritis symptoms.
  • Fitness Enthusiasts needing post-workout recovery for joints, like a targeted calf massager or thigh massager.
  • Anyone looking for a preventative tool or a period pain relief device, as the heat on the lower abdomen can provide significant comfort.
Q: What are the typical daily uses, and how portable is it really?

A:It’s designed for your lifestyle. Weighing only 500g and folding down compactly, you can use it anywhere: as ashoulder massagerat your desk, ahip massagerwhile watching TV, aknee massagerafter a run, or even as awaist braceforlumbar supporton a long drive. The adjustable straps fit a wide range of body sizes.
Q: Are the red light and heat features safe? How do I avoid burns?

A:Your safety is our priority. The therapeutic red light (650nm wavelength) is CE-certified and has no radiation risk. The heat and massage padmodule has a smart NTC chip for built-in overheat protection, automatically shutting off if the temperature exceeds 65°C. For comfort, we recommend wearing a thin layer of clothing between the device and your skin.
Q: Can children or people who've had joint surgery use it?

A:We don't recommend it for children under 12. For anyone recovering from surgery, it can be a useful tool like aphysio massager, but you must consult your doctor or physiotherapist first. If they approve, start on the absolute lowest settings to avoid over-stimulating the area.
Q: What is the material like? Will it slip or feel uncomfortable?

A:The inner layer is made from skin-friendly, hypoallergenic medical-grade silicone and breathable mesh. The ergonomic design ensures a snug fit, acting like a gentleshoulder support braceor a securecompressionwrap for your knee, minimising any slipping during use.
Q: Is the massage machine noisy?

A:It’s designed to be quiet and relaxing. The operational noise is less than 50dB, which is quieter than a soft conversation or flipping a book. You can easily use this personal massager while reading or watching TV without it being disruptive.
Q: How does the Klcosy massager compare to other brands like HoMedics or LifePro?

Klcosy stands out by delivering precision, portability, and value—making it one of the best foot massager Australia has to offer.

  • Functionality: Where brands like HoMedics can have hard rollers and lack heat, Klcosy combines gentle air pressure, three levels of adjustable heat, vibration, AND red light therapy. It’s a 4-in-1 therapeutic device.
  • Portability: It’s a game-changer. Most competitors are bulky, heavy (5-7kg), and must be plugged in. The Klcosy is ultra-lightweight (under 0.5kg), foldable, and the wireless model offers 6-8 hours of use, making it genuinely portable.
  • User Experience: We designed it to be quiet (<45dB). You won't get the "tractor-like" noise that users of other brands often complain about. The fit is comfortable and adjustable for all foot sizes.
  • Price & Value: For a price significantly lower than premium models like LifePro ($200+), you get a more versatile, portable, and feature-rich device. It’s superior value for everyday users.
  • Targeted Relief: It's not just a generic foot messager. It’s specifically engineered as a foot and ankle massager, providing relief where many other devices can't reach.
Q: Can the 5V 2A USB power supply be used in a car or with a power bank?
  • A: Yes, absolutely. The device is incredibly light because it doesn't have a heavy internal battery. It can be powered directly by any standard 5V/2A USB source, including a phone charger, your car's USB port, or a power bank. We recommend a 10,000mAh power bank for extended use during travel or outdoor activities.
Q: Is the product waterproof?
  • A: No, it is a non-waterproof electronic device. Avoid all contact with water or heavy sweat. Wipe it clean with a dry cloth after use.
Q: How is the quality ensured, and is it certified safe?

A:Quality and safety are our top priorities. The device has passed internationalCE, FCC, and RoHS safety certifications, meeting the strict standards for the Australian, EU, and US markets. Our factory is ISO9001 certified, and every device undergoes a triple quality check (function, pressure, and temperature tests) to ensure a defect rate below 0.5%.
Q: What are the key safety precautions I should know?

A: Your safety is paramount.

  • Usage Limits: Limit sessions to 15 minutes at a time, and no more than three times per day.
  • General Precautions: Do not use on broken skin or wounds. Avoid covering with thick blankets when the heat function is on to prevent overheating.
  • Consult Your GP First: If you are pregnant or have a pacemaker, you must consult your doctor before use. Pregnant women should avoid high-intensity air pressure and vibration on the abdomen and waist.